Refund and Returns Policy
Refund and Returns Policy
Last updated: [13rd, NOV, 2024]
Welcome to ASEBK! We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please review our Refund and Returns Policy below to understand our processes.
1. Eligibility for Refunds and Returns
Our refund and returns policy lasts for 30 days from the date of delivery. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- Proof of purchase or order confirmation is required.
- Certain types of goods are exempt from being returned, such as perishable items (e.g., food, flowers) or personal care items.
Non-Returnable Items Include:
- Perishable goods
- Gift cards
- Downloadable software products
- Personal hygiene items (e.g., undergarments)
2. Return Process
- Request a Return Authorization: Contact us at [email protected] or contact form link within 30 days of receiving your item to initiate the return. Include your order number and reason for the return.
- Prepare Your Item: Pack the item securely in its original packaging, including any tags, manuals, or accessories that came with it.
- Ship the Item Back: We will provide you with a return shipping label or instructions on where to send the returned item. Shipping costs for returns may be deducted from your refund, depending on the reason for the return.
- Inspection and Processing: Once received, we will inspect your item. We will notify you of the approval or rejection of your refund.
Note: Please allow up to 10 business days for processing.
3. Refund Policy
Once your return is approved:
- Full Refunds are issued for items returned in their original, unused condition.
- Partial Refunds may apply for items showing signs of use, damage, or missing parts (not due to our error).
- Restocking Fee: In some cases, a restocking fee may apply (e.g., for high-value items or bulk orders).
Refunds will be issued to your original payment method within 5-10 business days after approval.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support email or contact form link.
5. Late or Missing Refunds
If you haven’t received a refund yet:
- Check with your bank or credit card company, as processing times vary.
- Contact us at support email or contact form link if you still have not received your refund after these steps.
6. Sale Items
Only regular-priced items may be refunded; sale items are final sale and cannot be refunded or exchanged.
7. Gifts
If the item was marked as a gift at purchase and shipped directly to you, you may receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
8. Shipping Policy for Returns
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. If eligible for free returns, we will provide a pre-paid return label. Please consider using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of your returned item.
Contact Us
For any questions or concerns, feel free to reach out to us at: [email protected]
We appreciate your trust in ASEBK and strive to make your shopping experience as smooth and satisfying as possible!