Shipping & Delivery

Shipping & Delivery Guide

Order Confirmation: Once an order is placed, you’ll receive a confirmation email with details.
Processing: Orders are processed within 1-2 business days. During peak times (e.g., holidays or sales), processing may take up to 3-4 days.
Pre-Order Items: If you’ve ordered a pre-order item, refer to the product page for estimated availability dates.

All products will be shipped from China.
International Standard Shipping: Estimated delivery within 6-9 business days.
International Expedited Shipping: Faster option with delivery within 3-5 business days.
Note: Shipping times are estimates and may vary based on customs processing and location.

International Standard Shipping: Calculated at checkout, based on the package’s weight and destination.
International Expedited Shipping: Costs vary by destination and weight; calculated during checkout for precise fees.
Customs fees or import taxes are not included in the shipping cost and are the responsibility of the recipient.

Tracking: Once shipped, you’ll receive a tracking link via email. Use this link to monitor your order’s progress.
Delivery Times:
- International Standard Shipping: 6-9 business days.
- International Expedited Shipping: 3-5 business days.
Delivery Exceptions: Delays may occur due to weather, holidays, or customs processing for international shipments. Contact support if your package is delayed beyond the estimated delivery date.

Use the tracking link provided in your shipping confirmation email.
For real-time updates, track directly on the carrier’s website (e.g., UPS, FedEx, DHL).
Lost Packages: If your package is lost in transit, please contact our support team within 10 days of the expected delivery date. We will work with the carrier to resolve the issue or provide a replacement or refund.

Signature Requirement: Some high-value electronics may require a signature upon delivery to ensure safe delivery.
Change of Address: Address changes can be requested up to 24 hours after placing an order. Contact our support team promptly to make any changes.
Failed Delivery Attempts: After three failed delivery attempts, the package will be returned to us. We’ll reach out to arrange re-shipment, though additional shipping fees may apply.
Customs and Duties: For international shipments, any customs or duties are the buyer’s responsibility.

Damaged Items: Inspect your order upon delivery. If an item is damaged, contact our support team within 7 days, providing photos of the damage and order details.
Incorrect Items: In case of incorrect items, contact us with your order number and details. We’ll arrange for the correct item to be sent.
Missing Items: For orders with multiple items, items may ship separately. Check your tracking link for updates or contact support for assistance.

We do not ship to P.O. boxes, APO/FPO addresses, or certain remote areas. Contact support for more details if you are unsure.

Customer Support: For further questions or assistance, please contact our support team at [email protected]