Q: How do I cancel an order?
A: If you need to cancel your order, please follow these steps:
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Contact Customer Support Immediately: To cancel your order, reach out to our support team as soon as possible at [email protected] or via our [Contact Page](link to contact page). Provide your order number and a brief reason for cancellation. Timing is important—if your order has not yet been processed or shipped, we’ll do our best to cancel it.
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Order Status: Once an order has shipped, we are typically unable to cancel it. In this case, you may be able to return the item after it arrives. Please refer to our [Return Policy](link to policy) for more information.
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Refund Processing: If your cancellation request is successful, any charges will be refunded to your original payment method. You’ll receive a confirmation email once the cancellation is complete and your refund has been processed.